Returns or Exchanges

Returns

Consumers have the right to cancel their order within 14 days of receipt without stating a reason (right of withdrawal).
You can register your return via info@lunchbots.eu.

After notifying us, you have 14 days to return the product. Return shipping costs are the responsibility of the customer.

During the inspection period, you may handle the product only to the extent necessary to assess it as you would in a physical store.
Please return items with original packaging, labels, hangtags and accessories where possible.

If packaging or labels are missing, or the product shows signs of use beyond what is necessary for inspection, a reduction in refund value may apply.

We will refund the purchase amount and the standard outbound shipping costs within 14 days of your return notification, but not before we have received the returned item.

Returns with insufficient postage cannot be accepted.

Exchanges

It is possible to exchange an item for a different size, colour or product.

• Register the exchange request via info@lunchbots.eu.

• Return shipping costs are paid by the customer.

• The shipping cost of sending the replacement item is paid by us.

Price difference:

• If the new item is more expensive, you will receive a payment request for the difference.

• If the new item is cheaper, we will refund the difference.

Exchanges are processed once the original item has been received.